FAQ

FAQ

FAQ

General business


  • What is a money transfer business?

    This is a business that conducts foreign exchange transactions (remittance business) on condition that a company other than a bank is registered with the Financial Services Agency based on the "Financial Settlement Law" enforced in April 2010.

  • Does JPY Co., Ltd. have a store?

    There is currently no.

  • Can JPY Co., Ltd. legally send money even though it is not a bank?

    We are not a bank, but a money transfer company specializing in money transfer operations under the "Financing Act".

  • Is there a money transfer guarantee?

    A performance guarantee system has been established, and the amount equivalent to the deposit received from customers is protected by a performance guarantee conservation contract or a deposit with the Legal Affairs Bureau.


Member registration


  • Does it cost money to register as a member?

    Member registration is free.

  • Can I transfer money without becoming a member?

    We apologize, but this service is limited to members, so you need to register as a member.

  • Can I register with Gmail or yahoo! email?

    Yes. It is possible.

  • I'm moving, but do I have to do anything?

    Address change procedure is required. If you wish to proceed from the Internet, please log in to the member site, click the "Change" button from "my Profile", and register the changed address. The change will be completed after our service center confirms the change. You can also change it by contacting our Customer Center by email or phone. At that time, if you tell us your membership number, the correspondence will be smooth.

  • I registered as a member, but I do not receive a contact email. What should I do?

    We will check the status of member registration, so please contact our customer center by e-mail.

  • I'm already a member, can I create another account?

    can not. In order to prevent unauthorized use such as money laundering, it is limited to one account per person.

  • How many days will I be able to transfer money after applying for membership?

    Remittance is possible within about a week after applying for membership registration via the Internet and smartphone application.

  • Do I need an email address to use the service?

    Yes, you will always need your email address.

  • How long are the members valid?

    There is no expiration date. You can continue to use it until you cancel.

  • What should I upload for identity verification documents?


Remittance in general


  • I am in the process of remittance, but the procedure is not completed. What should I do?

    The following are possible reasons why the remittance procedure cannot be completed.

  • What is the maximum amount that can be sent once? Is there a limit to the number of transfers or the total amount?

    The amount of money that can be transferred at one time is less than 1 million yen.


International money transfer


  • At what point is the exchange rate converted and sent?

    Please check the applicable exchange rates below.

  • Can I use it to send money for payments such as online games and gambling?

    Our services cannot be used for the following remittance purposes.

  • Can I send money without knowing the recipient's correct name?

    can not.


payment


  • Can I send money even if I deposit less than the fee?

    can not.

  • Is there a charge for deposit?

    Yes, you will.

  • How is the money deposited to send money protected?

    Under the Fund Settlement Law, until the recipient actually receives the funds overseas, they are safely protected by a performance security contract or a deposit with the Legal Affairs Bureau.


Receipt


  • Is there any other cost required for remittance besides the remittance fee when I receive it?

    Please wait a moment

  • Is there a way to confirm that the recipient has received the transfer?
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Fee


  • How much is the transfer fee?

    The fee varies depending on the country and region of the recipient.


Other


  • What type of payment methods do you accept?
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  • Can I get a full refund?
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  • I can’t find my original receipt. What should I do?
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  • What is your return policy?
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